First Energy/Ohio Edison

Electric Service

Electric Service is provided by Ohio Edison, a First Energy Company. For service or billing questions, call 1-800-633-4766.

To report a power outage, call 1-888-LIGHTSS (1-888-544-4877) Please use the information provided on the First Energy website under Service Requests for any of the following issues:

  • Start or Stop Service
  • Report a Tree Problem
  • Report a Lighting Problem (Street Light Outage)
  • Request Electric Work (Builders and Contractors)

Streetlights are essential to our communities, from supporting safety and security to helping to project an image of being a thriving place that is “open for business” to residents and visitors. Ensuring the streetlights come on each night is very important, from both a company and customer perspective, because improved street lighting can help reduce crime in local neighborhoods and communities.

Ohio Edison relies on customers to contact us when they see that a light is out on their street corner or along a road because it’s a critical step in our efforts to make timely repairs.

Here are the best ways to report a streetlight outage:

  • Call us at 1-888-LIGHTSS (1-888-544-4877) and say “streetlight” after the greeting.
  • Use this link to report the lighting problem online.
  • When reporting an outage, let us know:
    • Your name and phone number (in case we need more information).
    • Address where the streetlight is located (nearest house or business address and the nearest cross street).
    • Number on the utility pole. HINT: Tie a ribbon around pole and mention it when reporting
    • What is wrong with the streetlight (damaged pole; broken light fixture; light is off at night, on during the day, or flickers).

If you’re without power, do not rely on your neighbors to report it. Individual customer-reported outages help us pinpoint the damage locations, which can help speed restoration since we can get a crew there faster.

Please always report your outage by:

  • Calling 1-888-LIGHTSS (1-888-544-4877)
  • Texting OUT to 544487 (LIGHTS)
  • Visiting www.ohioedison.com and clicking “Report Outage”

If you spot a downed or low-hanging power line, always assume it is energized and STAY FAR AWAY. Report it immediately by calling 911.

For more information on Ohio Edison’s storm preparation and restoration process, visit our outage information pages. You can also follow us on Twitter @OhioEdison and Facebook at www.facebook.com/OhioEdison for important safety reminders and tips to prepare your family for outages.

How to Report a StreetLight

How to Report a Streetlight- 11-2024[87] – Read-Only

-A- Ohio Edison Street Light Fax Form

Cold Weather Tips

Cold Weather Tips for Customers

With the winter storm season also comes frigid temperatures and rising energy costs. Customers can take steps to keep their homes comfortable while managing their electricity bill this cold season. The following tips can help customers use electricity wisely during this period of high demand:

  • Seal any leaks around windows and door frames with caulk or weather stripping to prevent cold air from sneaking into your home.
  • Close the fireplace damper when it is not in use to keep cold air out.
  • Close the drapes at night. During the day, only open those that receive direct sunlight.
  • Check furnace fan filters. Clogged filters waste energy and money by forcing a heating system to work harder than necessary.
  • Make sure your home is properly insulated. If you have less than six inches of insulation, you’ll benefit by adding more.
  • Payment arrangements and assistance programs are available for customers who need help with their electric bills. For more information, visit  firstenergycorp.com/billassist.

Ohio Edison serves more than 1 million customers across 34 Ohio counties. Follow Ohio Edison on X @OhioEdison and on Facebook at facebook.com/OhioEdison.

The Illuminating Company serves more than 750,000 customers across Ashtabula, Cuyahoga, Geauga, Lake and Lorain counties. Follow The Illuminating Company on X @IlluminatingCo and on Facebook at facebook.com/IlluminatingCo.

Toledo Edison serves nearly 315,000 customers in northwest Ohio. Follow Toledo Edison on X @ToledoEdison or on Facebook at facebook.com/ToledoEdison.

FirstEnergy is dedicated to integrity, safety, reliability and operational excellence. Its electric distribution companies form one of the nation’s largest investor-owned electric systems, serving more than six million customers in Ohio, Pennsylvania, New Jersey, West Virginia, Maryland and New York. The company’s transmission subsidiaries operate more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions. Follow FirstEnergy online at www.firstenergycorp.com and on X @FirstEnergyCorp.